Privacy Policy

1. Overview

At Chérie Candles, we value the trust you place in us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit https://cheriecandles.com or purchase products from our online store.

2. Information We Collect

When you interact with our website or place an order, we may collect the following details:

• Contact & Shipping Data: Full name, shipping address, billing address, email address, and mobile phone number for delivery coordination.
• Order History: Products purchased, order value, transaction dates, and delivery tracking history.
• Technical Data: IP address, device type, browser type, and cookies used to improve browsing and cart persistence.

3. Payment Information Security

All online payments on Chérie Candles are processed via Razorpay, an RBI-authorized and PCI-DSS compliant payment gateway. Your payment card numbers, UPI PINs, and banking credentials are transmitted directly via 256-bit SSL encrypted connections. We do not store or have access to your full credit/debit card numbers or bank account passwords.

4. How We Use Your Data

Your data is utilized strictly for legitimate business purposes:

• Processing and delivering your orders with courier partners (NimbusPost, BlueDart, Delhivery, Amazon).
• Sending automated order confirmations, dispatch notices, and tracking updates.
• Issuing GST compliant tax invoices.
• Providing customer support and processing authorized returns/replacements.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for advertising or marketing. Data is shared solely with trusted logistics providers and payment processors required to complete your order.