Refund & Cancellation Policy

1. 7-Day Return & Replacement Policy

We stand behind the craftsmanship and quality of our hand-poured candles. If you receive an item that is damaged in transit, defective, or incorrect, you are entitled to a 100% free replacement or a full refund within 7 days of delivery.

2. Damaged or Broken in Transit

Candles and glass vessels are delicate. In the rare event that your product arrives broken or damaged during shipping, please email our support team at hello@cheriecandles.com within 48 hours to 7 days of delivery with:

• Your Order ID (e.g. #1001 or #ORD-...)
• A clear photo or short video of the damaged item and outer packaging box

Once verified, we will dispatch a free replacement or initiate a full refund immediately at zero extra cost to you.

3. Refund Method & Processing Time

Once your refund request is approved:

• Original Payment Method: Refunds are credited back to the original bank account, UPI ID, credit/debit card, or wallet through our secure payment partner (Razorpay).
• Timeline: The refund will reflect in your account within 5 to 7 business days depending on your issuing bank.

4. Order Cancellations

You can cancel your order any time before it has been dispatched from our studio warehouse. To cancel an order, email hello@cheriecandles.com with your Order ID. If the order has not shipped, we will process a 100% instant full refund.

5. Return Shipping Fees

• Damaged / Incorrect Items: 100% Free. We cover all reverse logistics or send an immediate replacement.
• Failed Delivery / Incomplete Address (RTO): If an order is returned to origin due to incorrect customer details or failure to accept delivery after multiple courier attempts, redelivery fees or reverse shipping deductions may apply.