Returns & Refunds Policy

1. All Sales are Final

Since Chérie Candles are custom handcrafted and hand-poured in small batches, all sales are final. We do not accept returns, refunds, or exchanges under normal circumstances, including change of mind, personal fragrance preference, or cancellations once an order has been processed.

2. Broken or Damaged Items

If your glass candle arrives broken or damaged during shipping, we will dispatch a free replacement. Please email our support team at hello@cheriecandles.com within 48 hours of delivery. You must include your Order ID along with clear photos of the damaged item and the shipping container box.

3. Failed Deliveries & RTO (Return to Origin)

If courier partners return a package to us due to customer-side shipping issues, the return is subject to fee deductions. This includes providing an incorrect/incomplete address, failure to receive the package after multiple courier attempts, or unreachable contact phone numbers.

In these cases, refunds or redelivery requests will be processed only after deducting the actual RTO (Return to Origin) shipping fees and administrative charges.