Returns & Exchanges Policy

1. Return & Replacement Guarantee

At Chérie Candles, customer satisfaction is our top priority. We provide a 7-day replacement or refund window for any products that arrive damaged, defective, or incorrect.

2. How to Request a Return or Replacement

If your candle arrives damaged or defective:

1. Email us at hello@cheriecandles.com within 7 days of delivery.
2. Mention your Order ID in the subject line (e.g. Return Request - #ORD-1001).
3. Attach clear photos/videos showing the damaged or incorrect item and shipping box.
4. Our support team will review and dispatch your free replacement or issue a refund within 24–48 hours.

3. Refund Timelines

Approved refunds are credited back to your original payment method (via Razorpay) within 5–7 business days.

4. DIY Craft Kits & Workshop Bookings

DIY candle craft kits must be unopened and unused in original packaging to qualify for non-damage returns. Studio workshops can be rescheduled up to 48 hours before the session.